Returns & Exchanges
If For Some Reason You Didn’t Fall In Love With Your online Purchase It’s All Good, Send It Back!
Returning Online Orders
If you are returning merchandise purchased on our website (WestofCamden.com), please use one of the following methods listed below.
Merchandise purchased inside our stores can ONLY be returned to a store location.
A) Return By Mail
If you have a West of Camden account - Sign into your account (use the link in the header or footer of our website). Select View to see the order you wish to return the product(s) from, then click the Return Products button located at the bottom right on the section. You will then be redirected to a product return page where you will need to indicate which product(s) you want to returned. This can be done by specifying a number in the drop-down menu. Products you wish to keep, leave at zero (0).
If you do NOT have a West of Camden account - Please use one of 3 ways to contact us: via email ([email protected]), use our Contact Us form located on our Customer Support page ( http://bit.ly/wofcSupport ) or call one of our stores during regular business hours ( Store information page: https://www.westofcamden.com/service/store-locations/ ). Make sure to have your number available, the email address you used to make the purchase, as well as the reason for you return or exchange.
Our staff will review your return/exchange request and once approved will contact you regarding your choice of the following return shipping methods:
Use our prepaid return shipping label - Once approved* by our staff you will receive an email with a USPS shipping label. Affix the USPS shipping label to your package and be sure to remove or cover the original shipping label. No postage is required, however, a $6.00 S&H charge will be deducted from your refund, unless the return was due to our fault (wrong item shipped or defective). Please allow approximately 1-2 weeks for processing. Additional delays may occur.
If you prefer to use your own carrier - Please use a traceable and insured shipping method. Please mail your return to the following address:
WEST OF CAMDEN
Attn: Returns Department
21028 Pacific Coast Highway, Suite e120
Huntington Beach, CA 92648
ORDER # ________
Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed to the email used to make your purchase (be sure to check your spam folder).
West of Camden is not responsible for shipping fees or lost returns. Please obtain a tracking number from your carrier for you records.
B) Return Online Purchase to Our Stores
Returns are complimentary at all our stores. The original packing list (invoice), order confirmation email and - all tags are required for returns with NO Exceptions. Refunds are processed back to the original method of payment ONLY. For return attempts that do not have the confirmation email or original invoice a government-issued ID maybe used. We reserve the right to refuse or limit returns without the original packing list (invoice). Visit our store pages ( https://www.westofcamden.com/service/store-locations/ ) for more information about our locations and hours.
*Once Approved you will have 10 business days to mail/return the item(s) to us. If after 10 business we have not be notified that the item has been sent, with an official tracking number (if you are sending via your own carrier) or the item has not be returned to our location we have the right to refuse delivery and/or not accept the return/exchange of the item/items.
Returning In-Store Purchased Merchandise
We cannot process store-bought returns though our website. Please return your store-bought item(s) to any of our store locations. Please note, we will not accept blind package returns from any type of purchase. Blind packages will be sent back to sender.
Contact any of our store locations for more information about in-store returns or exchanges.
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur.
A refund will then be credited back to your original method of payment only, and will post approximately two days after the processing date depending on your banking institution. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift card purchases will be refunded in the form of another gift card.
Please use one of 4 ways to contact us: via email ( [email protected] ), chat on our website, use our Contact Us form located on our Customer Support page ( http://bit.ly/wofcSupport ) or Call one of our stores during regular business hours ( Store information page: http://www.westofcamden.com/service/west-of-camden-huntington-beach-at-pacific-city/ ). Make sure to have your order number available and the email address you used to make the purchase.
-To make an exchange for the same item in a different size/color.
If you are making an exchange for the same item in a different size or color, you will NOT be charged for reshipment of the item to you. You will also NOT be charged the $6.00 shipping fee if you exchange your original item using our prepaid return shipping label.
-To make an exchange for a different item.
If you are making an exchange for a different item, an additional fee will be applied to your new order.
If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.
If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.
Please note a $6.00 shipping fee will also be charged to original method of payment if you make your exchange using our prepaid return shipping label.